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Versa not tracking heart rate accurately

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‎07-06-2019 08:48 - last edited on ‎07-08-2019 09:23 by Fitbit Moderator

‎07-06-2019 08:48 - last edited on ‎07-08-2019 09:23 by Fitbit Moderator

I have read serval post and tried all the fixes to correct the heart rate monitor problem with no success. Has this problem been resolved? It is the only fix getting a new Versa? Is the Versa defective?

 

 

Moderator edit: format

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‎07-08-2019 09:23

‎07-08-2019 09:23

@Tyson1975 I'm sorry for the late response. However, I'd like to thank your participation in our Fitbit Community.

 

Regarding the heart rate accuracy that your Fitbit Versa was experiencing, I appreciate the time spent trying the recommended troubleshooting steps.

 

I was able to get in touch with our Support team and was told that they assisted you via email. I'm so glad to hear that a solution was provided.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

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