Versa not tracking heart rate and sleep properly

[Starcap25]

I have already been sent a replacement for the first versa I purchased. The same thing is happening with the new one. It randomly tracks my heart rate. I have to constantly reset it to try to get my sleep monitored but it's not working. I've done a hard reset as well. Please help.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Starcap25 it's great to see you in our Fitbit Community! I'm happy to assist you with your replacement Fitbit Versa since it's not tracking your heart rate and your sleep properly. By the way, thank you for troubleshooting this issue before contacting our forums.

Please make sure of the following details:

     *   Make sure your device is positioned correctly on your wrist:

• Tighten the band just enough so it doesn’t slip on your wrist. Your device needs a solid contact with your arm to reliably track your heart rate.
• Heart-rate tracking may not work with certain accessory bands, especially if they’re loose fitting. Move the band to a slightly different position on your arm—a little higher or a little lower.

If the issue persists, let me know and I'll be happy to assist you accordingly.

[Starcap25]

Good morning! I've done all that. Tight around my non dominant wrist. Soft
reset. Hard reset. As you can see, it will get my heart rate sporadically
and then stop. It's not my first time dealing with this, as I said. Can you
please send me another one? One that actually works. Consistently. Or are
all the Versas like it and I just need to return it?

[JuanJoFitbit]

@Starcap25 I'm sorry for the late response. However, since your Versa is still unable to track your heart rate and sleep after trying all the recommended troubleshooting steps, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!