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Versa not tracking heart rate and sleep properly

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‎02-24-2020 13:33 - last edited on ‎04-11-2020 07:11 by Fitbit Moderator

‎02-24-2020 13:33 - last edited on ‎04-11-2020 07:11 by Fitbit Moderator

Ever since the last update, my Versa is double counting my heart rate, not analyzing my sleep and is super sensitive with any movement, sucking my battery down to nothing in a few hours and then not responding when I hit the side button? What the heck!! Any ideas?? Very frustrating!

 

 

Moderator edit: updated subject for clarity

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‎04-11-2020 07:04

‎04-11-2020 07:04

Hi @mombenderrn, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the heart rate, sleep and battery issues that your Fitbit Versa is experiencing, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that they took care of your case.

 

Don't hesitate to get back if more assistance is needed.

 

Have a great weekend and stay safe.

JuanJo | Community Moderator

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