help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not tracking heart rate and sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-19-2020 10:39 - last edited on ‎12-21-2020 18:57 by Fitbit Moderator

‎12-19-2020 10:39 - last edited on ‎12-21-2020 18:57 by Fitbit Moderator

Is there a virus going on in Fitbit Versa? For the last few days, we've experienced problems. it doesn't register HR or sleep. Thanks.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-21-2020 18:56

‎12-21-2020 18:56

Hi @CarameliPod, it's nice to see another post from you here in the Community Forums.

 

Thanks for bringing this to our attention, I'm sorry to know that you're experiencing some difficulties with your Fitbit Versa. In regards the sleep tracking issue, can you please clarify if your device is not tracking sleep information at all or Sleep Stages? If it's not tracking Sleep Stages, let me share with you that the reason why it's because in order for your Versa to track your sleep in such way, it needs to gather heart rate data. That said and because your Fitbit is not tracking such information, I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps to fix the heart rate sensors of your Fitbit device.

 

I'll be waiting for your reply. Let me know if further assistance is needed.

Best Answer
0 Votes