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Versa not tracking heart rate and won't sync

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‎07-27-2020 07:47 - last edited on ‎07-28-2020 15:49 by Fitbit Moderator

‎07-27-2020 07:47 - last edited on ‎07-28-2020 15:49 by Fitbit Moderator

My versa isn't showing heart rate and it won't sync to my Samsung phone. Any suggestions would be appreciated.  Thank you. 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-28-2020 15:43 - last edited on ‎07-15-2025 05:46 by Fitbit Moderator

‎07-28-2020 15:43 - last edited on ‎07-15-2025 05:46 by Fitbit Moderator

Hi @SunsetRunner, welcome to the Community Forums!

Thanks for bringing this to our attention. To fix the heart rate issue you're experiencing, please check: Why don't I see my heart rate on my Fitbit device? and let me know if this issue persists. For the syncing difficulties, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

I'll be here if further assistance is needed.

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‎07-29-2020 04:28

In response to RicardoFitbit

‎07-29-2020 04:28

Everything is working fine now. Don't know what was going on, but it's OK
now. Thanks for getting back to me.
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‎07-29-2020 12:30 - last edited on ‎07-15-2025 05:46 by Fitbit Moderator

In response to SunsetRunner

‎07-29-2020 12:30 - last edited on ‎07-15-2025 05:46 by Fitbit Moderator

Thanks for your update @SunsetRunner.

I'm happy to know that your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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