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Versa not tracking heart rate anymore

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‎05-21-2020 17:11 - last edited on ‎06-03-2020 06:22 by Fitbit Moderator

‎05-21-2020 17:11 - last edited on ‎06-03-2020 06:22 by Fitbit Moderator

I haven't had my Versa too long, maybe a year or right at it.  The HR is not sensing, the green lights aren't working.  This is frustrating and not the first problem I have dealt with.  Text messages weren't coming through at one point, but my husband fiddled with it and fixed it when tech support for the company couldn't, twice!!!  What do I do now?

 

 

Moderator edit: updated subject for clarity

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‎06-03-2020 06:22

‎06-03-2020 06:22

Hi @Kittyrn14, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa stopped tracking your heart rate. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. After this, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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