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Versa not tracking heart rate nor sleep

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‎12-14-2018 19:59 - last edited on ‎12-15-2018 08:37 by Fitbit Moderator

‎12-14-2018 19:59 - last edited on ‎12-15-2018 08:37 by Fitbit Moderator

I have had my Versa for 6 months. Suddenly on Tuesday it is no longer tracking my heart rate, the green light is not even on. Also it has stopped tracking my sleep. It still tracks my steps and syncs with my phone. Very frustrating that these are so expensive but not lasting. Cant get anyone on live chat or through the service number right now. Can I return this? Also I live in maine and there is an implied warranty here.

 

 

Moderator edit: updated subject for clarity

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65 REPLIES 65

‎06-04-2021 20:23

‎06-04-2021 20:23

I had been studying these posts for the past week because my heart rate, this also my sleep info, hasn't worked. I tried restarting my Fitbit versa multiple times. I was just reviewing how to save my data to completely wipe my fitbit. In doing so I became curious and deciding to check out the settings on my watch. Well, apparently I inadvertently turned OFF the heart rate setting.  I didn't even realize there was a setting for this. Since this was not in any of the many things I read, I thought someone else may benefit from my  ignorance. I admit I didn't read up on how to use my Fitbit when I got it. Hopefully this wl help someone else and save them a lot of time and trouble. 

 

 

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0 Votes

‎07-31-2021 18:29

‎07-31-2021 18:29

This has happened to me aswelll! I troubleshot it. And nothing worked. Restarted it. Factory reset it. Absolutely nothing works. 

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0 Votes

‎08-19-2021 14:22

In response to Marrrmaduke

‎08-19-2021 14:22

I'm having exactly the same issue.  I've done everything you so helpfully suggested and it's still not working! I only purchased my Versa less than 12 months ago here in the UK,  extremely frustrated and unimpressed!

 

It is now essentially useless!!!

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0 Votes

‎02-28-2023 17:53

In response to Marrrmaduke

‎02-28-2023 17:53

I had the same problem. I started following your instructions and when I went to settings to toggle the HR off and on, I found that it was turned off. So I turned it on. The HR works now, and I will see if it fixed my sleep tracking in the morning. Thank you for your help. 

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0 Votes

‎04-18-2023 08:13

In response to Marrrmaduke

‎04-18-2023 08:13

I did the factory reset 1x fixed thanks pal, thought I was going to have to buy a new one. 🙂

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0 Votes

‎06-16-2023 05:58

In response to Shambo

‎06-16-2023 05:58

I did the factory reset on my versa 3 and it will still not track HR and sleep. 

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