Versa not tracking heart rate or sleep

[Skv007]

My Fitbit Versa was tracking everything till 2 weeks ago. Now it only tracks my steps. I have tried restarting it multiple times and only factory reset it once. Please help.

Moderator edit: format

[JuanJoFitbit]

@Skv007, it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped tracking your heart rate and sleep. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try the troubleshooting steps that are listed in this help article in order to fix the heart rate tracking issue. After this, check out this help page and make sure to follow the steps in order to have your sleep tracked properly.

Finally, monitor your watch for the next 48 hours and see if it tracks all your data properly.

Keep me posted on the outcome! 😀

[Skv007]

Hi Juanjo,

I am unable to see this setting on the app.

1. Tap Heart Rate and make sure it's set to Auto.

[JuanJoFitbit]

@Skv007, I'm sorry for the late response. However, since you mentioned that the option doesn't appear on your Fitbit app, make sure that your phone has the most recent Fitbit app version installed.

In the meantime, please provide a screenshot of the page that is not showing that option. Check out this post which explains how to add images to your posts.

Looking forward to your response.

[Skv007]

@JuanJoFitbit sorry for the late response. The heart rate worked for a couple of days but has stopped working again. Please help resolve.

[JuanJoFitbit]

@Skv007, thank you for providing the screenshot. By the way, I apologize for the delayed response. Since the option to set the feature to "Auto". Please try turning the heart rate off from your Fitbit device itself and turn it back on. After this, check out it works properly again.

I appreciate your patience and time with this.

Let me know how it goes.

[Skv007]

Hi,

I have tried that a few times but it hasn't changed anything. I did a factory reset last time around and that helped. This is really frustrating though.

[JuanJoFitbit]

@Skv007, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.