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Versa not tracking heart rate, sleep or active minutes

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‎06-11-2019 08:41

‎06-11-2019 08:41

Since last Tuesday the heart rate monitor isn't working, sleep isn't being recorded and before that the active minutes weren't logging correctly - I'd go for a walk - it would log anywhere from 10-13 active minutes and then disappear.  I have factory reset the watch, re-started the watch, removed the watch and fitbit app then loaded it back on to my phone and nothing is fixed.  I am beyond frustrated at this point

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‎06-12-2019 15:22

‎06-12-2019 15:22

Welcome to the Fitbit Community @KaraMcC.

 

I'm sorry to hear that your Fitbit Versa is not recording your sleep, heart rate and your active minutes weren't logged correctly. Thank you for performing different troubleshooting steps before contacting us. To further investigate your case, I sent your information to Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

 

If you have any question, please don't hesitate to contact us back.

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