Versa not tracking heart rate

[Lemmings]

Hi,

My Versa has stopped tracking heart rate, the device just shows -- BPM and heart rate no longer shows in the 'Today' section.

I've tried the help article which says to locate heart rate within the settings app and turn it on if it's off - I can't seem to locate that, the only mention of heart rate is within the dashboard and there isn't an option to toggle it.

Any suggestions before I abandon it completely and buy an Apple Watch? 

[SunsetRunner · Accepted solution]

Hi, swipe from the right to the left on your Versa screen (maybe you have to do that more times when you have a lot of apps installed) untill you find the Settings app, press it and scroll down untill you see Heart Rate. When it's off, press on it and it will toggle the HR to on. Just checked that for you on my own Versa. 

[HotEwok]

The HR feature on my versa has all of a sudden quite working, as well. I’ve toggled it on/off and restarted the watch. Haven’t had issues with the watch (replacement watch). 

[Lemmings]

Absolutely didn't realise it was referring to settings app on the actual device 

Must've slept even worse than I realised last night... many thanks @SunsetRunner

[Crispats11]

I’ve tried switching the heart rate notification on and off several times, it STILL doesn’t track my heart rate 😕