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Versa not tracking heart rate

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‎06-02-2019 01:37 - last edited on ‎06-03-2019 11:30 by Fitbit Moderator

‎06-02-2019 01:37 - last edited on ‎06-03-2019 11:30 by Fitbit Moderator

I use my Versa watch to keep track of the number of steps I take each day to help with weight loss.

I was also using the heart monitor to keep track of that also but now I notice that the heart monitor is not registering any bpm - I have tried to rectify it but do not know how to do that.

Is there someone out there who knows.

My watch is synced to my iPhone 8 which tells me that there is an update available but when I go to open it there is a message to say that it cannot connect.

 

 

Moderator edit: updated subject for clarity

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‎06-03-2019 11:29

‎06-03-2019 11:29

@BevNic welcome to our Fitbit Community! I'm happy to assist you with the issue that your Fitbit Versa is experiencing since it's not tracking your heart rate. By the way, thank you troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. After this, monitor your Versa and see if it starts tracking your heart rate properly.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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