help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not tracking heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-30-2020 09:20 - last edited on ‎08-03-2020 07:31 by Fitbit Moderator

‎07-30-2020 09:20 - last edited on ‎08-03-2020 07:31 by Fitbit Moderator

I recently realized that my Versa has not been tracking my HR and that the red LED light is not on anymore. I have tried restarting my Versa twice and even did a factory reset, but still  I change with the issue. Any ideas on what to do next would be greatly appreciated.

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-03-2020 07:30

‎08-03-2020 07:30

Hi @SunsetRunner, it's great to see you in our Fitbit Community! Regarding the heart rate tracking issue that your Versa has experienced.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, contact them with the reference number that they provided and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes