Versa not tracking heart rate

[22Bailey]

I have reset to factory setting, set Versa up again and still no heart rate tracking. 

[Felix329]

I get the same problem too, no heart rate and no SpO2. Reset won't help.

[Felix329]

So that means it couldn't be fixed although i 've tried restarted, and no luck. Fitbit won't answer, mine is just a year.

[Cristina224]

Same here! So frustrating. 

[Felix329]

So Fitbit won't help. Then I found out I paid 3-yr Warranty @ Square Trade.

I claimed it, got it repaired and sent back to to me on 12-8-2020, stated replaced parts and functional tests passed.

It doesn't work at all.

[Felix329]

And it won't charge anymore!!!!