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Versa not tracking hourly steps or sleep

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‎02-21-2019 05:42

‎02-21-2019 05:42

Watch is fully charged. Have reset it. Have problems every single time the app updates but this time resetting the watch does not help the problem. 

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3 REPLIES 3

‎02-23-2019 06:52

‎02-23-2019 06:52

Hello @Limocarz, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, are you able to see the Hourly steps in your Versa but when syncing, it's not showing correctly in the app? Is your Versa not tracking sleep at all or is it not tracking Sleep Stages? Besided restarting your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, what other troubleshooting steps have you tried? 

 

This information will be very helpful for us, we'll be waiting for your next reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎02-23-2019 08:29

In response to MarcoGFitbit

‎02-23-2019 08:29

Yes on my Versa it’s self it’s showing my hourly tracking correctly. The app just isn’t syncing. I’ve tried uninstalling the app and reinstalling. Logging out and relogging in. It is not tracking my sleep at all since this last update. Thanks!

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‎02-23-2019 08:58

In response to Limocarz

‎02-23-2019 08:58

The same thing happened to mine.. did you finally get it fixed?  It stopped showing my active minutes and I didn't mind adding them but sleep is different,!!

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