Versa not tracking my bike rides anymore

[IRG]

Please help my versa which I bought I  June tracked my bike rides through gps. This has now stopped 

[EdsonFitbit]

Welcome to the Fitbit Community @IRG.

Thank you for the information provided.

Please restart your Fitbit Versa by following these steps.

Whether this doesn't help, you can turn off/on the GPS settings. This feature can be found in the online Dashboard > Settings > Devices > Versa > GPS. Please make sure to sync your watch after making any change to your Fitbit account.

In addition, make sure to follow these instructions to track your GPS activities.

If you have any question, please let us know.

[IRG]

I have tried resetting but it still won't track as it previously did. 

[EdsonFitbit]

@IRG, thanks for your response.

To have a better idea of the issue please provide us with the following information:

- When you start the exercise does your Versa connect to your phone's GPS?

- Do you see any error? You can attach a screen shot.

- Does it record any other GPS activity?

- Are you unable to see the just the map or the whole activity?

I'll be waiting for your response.

[IRG]

I tried it this morning it connected but when the ride was completed it never tracked it.

Sent from my iPad