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Versa not tracking my sleep or hr / no Fitbit Pay support for my banks.

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‎04-30-2018 04:51 - last edited on ‎05-03-2018 08:57 by Moderator Alum

‎04-30-2018 04:51 - last edited on ‎05-03-2018 08:57 by Moderator Alum

Bought the Versa yesterday. No fitbit pay support for any of the banks I deal with, no Spotify. Fine, I figured hopefully that'll come some day. But then I went to bed last night and it didn't track my sleep. I tired all of the suggestions  Manually editing etc. Nothing came up. Also noticed no heart rate tracking since 6 pm yesterday in the log even though when I looked at it it was definitely ytscking my heart rate last night... I never had any problems with my Charge 2 but it seems like the Versa was just released before it was actually read for market. So disappointed in fitbit. Returning my versa today and going back to my charge 2.

 

Moderator Edit: Clarified Subject.

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‎05-03-2018 09:03 - edited ‎05-03-2018 09:40

‎05-03-2018 09:03 - edited ‎05-03-2018 09:40

Hello @Eric82627282o, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the forums and your feedback about the sleep features on the Versa and the Fitbit Pay Support. I understand you have decided to return your Versa, however if you haven't done it yet, please note that we're currently working to add more supported banks into Fitbit Pay, keep an eye on our list of Fitbit Pay Banks as more countries and banks are coming soon.  

 

Now, about the heart rate on your Versa, please make sure your watch is placed a bit upper on your wrist and check that it's not too loose or tight as this might affect the heart rate readings.

 

When it comes to the Versa not tracking sleep correctly, we have received reports that using some 3rd party clock-faces might be affecting the sleep monitoring on the Fitbit Versa. At this moment I would like to ask you to reply to me with the name of the clock-face you're currently using and then change it to a Fitbit one, restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen and monitor the watch for the next night. In case you're still having trouble with the sleep feature, please reply to me so I can determine which steps should we take next.

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply 

Marco G. | Community Moderator, Fitbit

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