Versa not tracking my sleep

[Lizcunn]

Hi, my new Versa is not recording sleep at all. Any advice or do I need to return?

Moderator edit: subject for clarity

[MakMak]

Hi, @Lizcunn! That's very strange. Have you tried restarting your tracker a few times?

[AlejandraFitbit]

Welcome to the Forums @Lizcunn and @MakMak thanks for the input.

There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Let me know how it goes.