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Versa not tracking pulse and white hew on side of screen

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‎04-26-2019 09:24

‎04-26-2019 09:24

Okay my versa has stopped tracking my pulse, sleep and active minutes an hour. Also noticed that last 2 weeks the screen has a white hew on the edge of the screen.

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‎04-27-2019 07:15

‎04-27-2019 07:15

Hi, before contacting Customer Support, restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. If you contact them without this procedure, this will probably be the first question they will ask. 

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‎04-27-2019 09:45

In response to SunsetRunner

‎04-27-2019 09:45

@Wenners Welcome to our Fitbit Community! I'm happy to assist you with the heart rate issues that your Versa is experiencing.

 

In addition to the restart process that shared my friend @SunsetRunner, please make sure that your Versa is not being worn too tight.

 

Keep @SunsetRunner and me posted on the outcome! 😀

JuanJo | Community Moderator

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