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Versa not tracking sleep accurately

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‎07-25-2018 15:49 - last edited on ‎07-26-2018 05:46 by Moderator Alum

‎07-25-2018 15:49 - last edited on ‎07-26-2018 05:46 by Moderator Alum

My Fitbit Versa doesn't track my sleep correctly. It tracks about 2 hours, when i sleep at least 6 hours.

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎07-26-2018 05:49

‎07-26-2018 05:49

Great to see you here @JustinLosurdo.

 

I am sorry to hear that your watch isn't registering your sleep accurately, have you tried to restart it? If you haven't, I recommend restarting your Versa by doing the following:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Then test your Fitbit. Also, keep in ind that you can always edit your sleep information.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-26-2018 11:24

In response to AlejandraFitbit

‎07-26-2018 11:24

I've tried resetting it, it does not fix the problem.

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‎07-26-2018 14:54

In response to AlejandraFitbit

‎07-26-2018 14:54

I'm having the same problem -- what is the solution?

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‎07-26-2018 17:16

In response to cenchasl

‎07-26-2018 17:16

Having same problem as ya'll, among several other issues!  Last night's reading said I went to bed after midnight and got 3hrs and 47 mins. What a crock! I went to bed by 9:30p as I get up between 4-4:30am!  Night before it said I got approx 2 hrs.!  This Verda has a LOT of bugs that need fixed!  Don't get me started I n the pairing and syncing issues!! Guess I'm going back to my Flex2 wearing along with my watch I put away 😥

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