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Versa not tracking sleep after update

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‎01-15-2019 13:36

‎01-15-2019 13:36

My versa tracked my sleep in detail until the update - now it is not working, at all. I have contacted support and run through all of their 'scenarios' and the problem is with the software, not my wearing of the device. 

 

Would like some resolution. 

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21 REPLIES 21

‎02-11-2019 16:09

In response to Piv27

‎02-11-2019 16:09

Me to. Thanks for the positive vibes.
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‎02-11-2019 20:25

In response to beesxxxii

‎02-11-2019 20:25

@Piv27 I did meet several users on this forum for whom factory reset (or multiple) resolved battery issues. Nevertheless, this shouldn't have happened, obviously. That's why I suggested an escalation. I hope it gets resolved soon.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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