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Versa not tracking sleep and battery life not lasting

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‎06-16-2020 05:31 - last edited on ‎06-20-2020 17:29 by Fitbit Moderator

‎06-16-2020 05:31 - last edited on ‎06-20-2020 17:29 by Fitbit Moderator

hello,

This is my second versa tracker in a year. My first one fried when I was swimming and now this one will not track my sleep/heart rate properly qnd dies within a 12 hour period since the latest update. I'm very unhappy because I like to know my sleep qnd for the past 3 days now it will not track it at night but it tracked a nap I took so im not sure what the issue is. 

 

Moderator Edit: Clarified subject

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‎06-20-2020 17:28

‎06-20-2020 17:28

Hi @Cassie_hunter12, welcome to the Community Forums!

 

Thanks for your reply and all the details that were shared in your post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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