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Versa not tracking sleep and heart rate data

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‎05-21-2020 04:56 - last edited on ‎06-03-2020 06:28 by Fitbit Moderator

‎05-21-2020 04:56 - last edited on ‎06-03-2020 06:28 by Fitbit Moderator

Just checking in. I’ve received no sleep stats from last night and my heart rate hasn’t updated either... anything I should do to force it? I’ve closed the app, shut down my Versa and wondered if this is just a blip or not. Thanks.

 

 

Moderator edit: updated subject for clarity

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‎06-03-2020 06:27

‎06-03-2020 06:27

Hi @SunsetRunner, it's great to see you in our Fitbit Community! I'm sorry to hear that your Fitbit Versa has not provided sleep and heart rate data. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article in order to fix the heart rate tracking issue. Also, I'd like to share this help page, which explains how your Fitbit device tracks your sleep. Finally, monitor your watch for the next 24 hours and see if the issues get fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎06-03-2020 06:59

In response to JuanJoFitbit

‎06-03-2020 06:59

I try to go to help pages but there is no attachment

Sent from my iPad
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