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Versa not tracking sleep and no invites to challenges

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‎12-09-2019 09:43

‎12-09-2019 09:43

Versa is not tracking sleep and Fitbit app is not showing me invites to challenges. I have a Pixel XL 3. Has not tracked sleep in over a week. I've restarted the Versa, uninstalled/reinstalled the app any other suggestions? 

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‎12-12-2019 08:23

‎12-12-2019 08:23

@Ccook89 It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

 

Let me help you with your sleep detection and challenges and thank you for troubleshooting this issue. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. The opposite might be true also as inactivity from watching TV or a movie may lead to sleep detection. You can try wearing your device on your dominant hand to increase the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

 

Regarding challenges, please try logging out from the app, restart your phone and log back in. After this see if you can accept a new challenge invitation.

 

Let me know how it goes.

Alvaro | Community Moderator

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