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Versa not tracking sleep, battery draining and HR not working

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‎07-11-2019 10:27 - last edited on ‎07-12-2019 18:36 by Fitbit Moderator

‎07-11-2019 10:27 - last edited on ‎07-12-2019 18:36 by Fitbit Moderator

My versa won't track heart rate or sleep pattern and my battery life is short lived. I have reset my watch many times, I've toggled back and forth on the Heart rate setting on the watch. I've deleted my watch from fitbit app and also from my bluetooth and have done a factory reset several times none of those interventions have worked. Any suggestions?

 

Moderator edit: Updated subject for clarity 

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‎07-12-2019 18:35

‎07-12-2019 18:35

A warm welcome to the Community @Elinor55. I appreciate the details mentioned and the troubleshooting tried. 

 

Since, your Versa isn't tracking your heart rate this is why it's not tracking your sleep stages. Because they are tracked using your HR. 

 

I would like you to confirm that you've restarted your watch, fully charged it and follow these tips to improve your battery life. Regarding your heart rate information not tracked, please follow the advice mentioned here. 

 

Let me know if you get it working. 

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