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Versa not tracking sleep, calories burned or heart rate

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‎03-02-2020 15:47 - last edited on ‎03-05-2020 16:25 by

‎03-02-2020 15:47 - last edited on ‎03-05-2020 16:25 by

For almost a month now, my device hasn't been tracking sleep, calories burned or heart rate.  I've done all the trouble shooting I've come across and still nothing, although the senor lights are still on.  

 

I've cycled the heart rate in the device settings, I've attempted to force a firmware download, I've reset the device, and even reset to factory default.  Still nothing.  

 

Device version is 

32.70.7.14

 

 

Moderator edit: subject for clarity

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‎03-05-2020 16:26

‎03-05-2020 16:26

Welcome to the Fitbit Community, @DSBHamilton. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa hasn't been tracking sleep, calories burned or heart rate. Thank you for the additional details, I appreciate your efforts to resolve this. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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