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Versa not tracking sleep or heart rate

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‎03-10-2020 19:41

‎03-10-2020 19:41

I purchased my Fitbit Versa back in June of 2019. In January 2020 it stopped tracking my sleep and my heart rate completely. I've restarted my device, multiple times, checked and re-checked my device setting (nothing has changed regarding use, settings or activities). I also wear my device on my non-dominant hand at all times. Please help!

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‎03-10-2020 19:44

‎03-10-2020 19:44

Sorry I actually purchased it in January of 2019.

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‎03-11-2020 01:26

In response to aterrell032313

‎03-11-2020 01:26

Hi @aterrell032313 Have you checked that Heart Rate is still turned on in the Settings app on the Versa? If it IS on turn it off, restart again and then turn it back on. If this doesnt work, contact Support and see if they are able to help you.

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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