help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not tracking sleep properly or heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-07-2019 10:16

‎01-07-2019 10:16

I received a new Versa from your team. It was working perfect but I am starting to notice that the tracking is off. It will add me sleeping for an hour at different time intervals each week. Each week there is one day that says I've only slept for an hour, which is obviously wrong. Then it sporadically loses my heart rate for no reason and will not read it. Today it will not sync with my computer, just having odd issues. Looking for some help, please. 

Best Answer
0 Votes
3 REPLIES 3

‎01-07-2019 12:58

‎01-07-2019 12:58

Hi, since this seem to be intermittent issues, I would recommend to reboot your Versa by pressing and holding the lelft and lower right key buttons together untill you see the Fitbit logo and release the keys. Sometimes you need to do that more than once

Best Answer

‎01-09-2019 05:21

In response to SunsetRunner

‎01-09-2019 05:21

I will give it a restart and see if things change. Thank you

Best Answer
0 Votes

‎02-14-2019 07:37

In response to SunsetRunner

‎02-14-2019 07:37

I was having the same problems, but when I restarted it my green lights came back on and it seemed to be tracking my HR again. Thank you for the tip. 

Best Answer
0 Votes