02-10-2019 01:05
02-10-2019 01:05
On Friday evening I updated both my versa and the fitbit app on my phone. Since then the versa has not been tracking my sleep stages. I searched for a solution and was told that the versa was too loose and it wasn't tracking my heartbeat properly. I tightened it up last night to make sure and again it didn't track my sleep stages. I have checked the record of my heartbeat and there are no gaps in the record. Does anyone have any other ideas?
Just to add. It did track the sleep stages before both updates.
02-10-2019 03:31
02-10-2019 03:31
I’m having the same issue, so it’s not just you.
02-10-2019 06:22
02-10-2019 06:22
I'm experiencing a similarly related issue here. For the last week my heart rate monitoring intermittently works, including at night, thus sometimes not registering sleep. I've work in the same way for a year+ and only now an issue. Came here looking for answers....hmmmm
02-10-2019
07:39
- last edited on
02-11-2019
09:50
by
MarcoGFitbit
02-10-2019
07:39
- last edited on
02-11-2019
09:50
by
MarcoGFitbit
People should be giving your post a thumbs up so someone will take a look at this. I didn't update anything, but my Fitbit app stopped updating sleep information Friday as well.
The app says it syncs, but sleep just doesn't update. I have two days showing nothing now.
UPDATE:
I should also mention I tried signing out of the app and back in again. That used to work with the calorie tracker, but did not work.
02-10-2019 08:28
02-10-2019 08:28
Mine hasn’t tracked since Thursday. It’s charged and synced and not too loose. I went to customer support. Waiting on reply. Now seeing this. I know it’s a Fitbit glitch. So I will wait for answer.
02-10-2019 08:52
02-10-2019 08:52
Mine is not tracking my sleep, heartrate or my steps per hour.
02-11-2019 07:38
02-11-2019 07:38
I didn't notice it, but my heart rate wasn't being tracked. The green flashing lights weren't on. I called support. The guy had me turn go to settings and turn the heart rate monitor off. Hold the left button and the lower right buttons until the device rebooted, then turn the heart rate monitor on. It turned back on again. The green lights came back on, and my heart rate is being tracked.
I assume it will now track sleep.
02-11-2019 08:12
02-11-2019 08:12
I uninstalled and reinstalled the fitbit app yesterday and my sleep stages tracked properly.
02-11-2019 09:54
02-11-2019 09:54
Hello @Twoggles, @Allison795 and @Furbabiesmomma, have a warm welcome to the Fitbit Community. It's great to see you too @ParallaxView, @Sundancepilot and @OPRunner, I hope you're doing well.
I appreciate your participation in the Forums and for sharing your experience with us. I appreciate those of you who have replied and let us know your issue seems to be resolved. Please note that the Fitbit app currently has in-app error notifications that provide an explanation for why you aren't receiving Sleep Stages on any given night. This is meant to provide insight into what might be occurring to cause this.The error messages are the following:
When you tap on Learn more, you will be able to get more information about why your tracker didn't record sleep stages. Additionally, I'd like to suggest the following:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
02-11-2019 16:04
02-11-2019 16:04
02-12-2019 14:55
02-12-2019 14:55
I’m having the same problem and it has been occurring ever since the last software update on 2/5. Nothing else changed about how I use it or how I sleep, and it tracked just fine before. I’m also experiencing a problem where it is misreading my heart rate and records active minutes for me when I am at rest. Really frustrating.
02-13-2019 08:24
02-13-2019 08:24
Hello @Mary_N and @Sundancepilot, I hope you're doing well.
I appreciate you have taken the time to report this situation. At this moment all information regarding this issue has been forwarded to our team so they can check it further. Once we have more to share about the status of this situation, we'll make sure to post it here in the Official Forums.
Thanks for your patience and understanding, have a great day.
02-21-2019 10:20
02-21-2019 10:20
Ditto here for my Charge 2. It is recording heart rate, but hasn’t given me sleep stages for several days. I’ve had the Charge 2 for years and have never had a problem with it until now.
03-19-2019 06:30
03-19-2019 06:30
Having the same issues, but I just got mine on Fri and it hasn't tracked my sleep in two nights. I've only had the watch for 5 days
03-19-2019 09:09
03-19-2019 09:09
03-20-2019 08:56
03-20-2019 08:56
Hello @davinaglass84, thanks for joining the conversation, it's great to have you on board the Fitbit Community. It's nice to see you too @ParallaxView, thanks for your help.
@davinaglass84 thanks for joining us and report this situation as well. Besides checking the lights on the back of your Versa as @ParallaxView mentioned, have you restarted your watch by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Which other troubleshooting steps have you tried so far? This will be very helpful for us to check this further.
Thanks for your patience and understanding, we'll be waiting to hear from you.
06-07-2019 13:24
06-07-2019 13:24
does it work now? i am having same deal
06-08-2019 13:51 - edited 06-08-2019 13:54
06-08-2019 13:51 - edited 06-08-2019 13:54
I have tried all of these things and have yet been successful. The last time my Versa tracked my sleep was on Wednesday. What should I do now?
06-09-2019 10:35
06-09-2019 10:35
08-20-2022 04:42
08-20-2022 04:42
Having same.issue since my update of watch. Changed positions of watch, tightened, loosened, reset to factory settings, power down, sync right before bed. Nothing works, sameas you was working fine 🙂 for months before.