Versa not tracking sleep

[Gemylou82]

My new Versa (bought Saturday) is not tracking my sleep. Why could this be?

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @Gemylou82.

If your Versa isn't registering your sleep information, there are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

I hope this helps, let me know how it goes.