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Versa not tracking sleep

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Hi, having real trouble with tracking my sleep. I know this question had been asked lots of times before but I can't find an up to date answer. Last night I was asleep before 10.00pm and woke up at 12.20, went back to bed, up later etc. No sleep is being shown from last night, it just tells me that I went to sleep at 4.10am this morning until 6.04am. My alarm doesn't go off until 7.00 and I was still asleep. Other nights, its only recorded basic sleep when I know it can't be right. I do get up a few times a night but go back off to sleep. Could it be that I shuffle around too much to get a reading? I've looked at replies and tried some suggestions, I've set a sleep pattern time, I've not set a sleep pattern time, I've worn the Versa on my dominant and non dominant hand. I've only had it a week! The main reason I bought it was for my sleep and I'm getting nowhere fast, it's driving me mad. I bought my husband the same one and he has no problems. Hope someone can help. Thanks guys.

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Did you make sure it's on tight enough?  Also, I notice some times if I sleep on that arm/shoulder it doesn't record the sleep for that period.  

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I have yes. Last night instead of it tracking by itself, I went onto the app and told it to start and then to stop this morning and it's recorded no problem so does that mean there IS a problem with the fitbit?

 

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