Versa not tracking steps nor heart rate

[Dozier]

Not tracking steps or heart rate?? It’s tracking on my phone...

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi, could you please be more specific? Which mobile device are you using, which iOS, etc. Otherwise we cannot be of adquate help.

[Dozier]

iOS 12.1..... I am updating now to the 12.1.1..... maybe this will fix it???? It tells me when to move & if I have a text but the steps & HR is nothing blank
Any help you can provide I would appreciate.... I did delete the versa &readded it but that was before updating to12.1.1???? 😳

iOS is 12.1.1.... I did the update.... still won’t show steps or heart rate... I deleted the app & added it again to my phone.... I shut down the Fitbit & still nothing... I am getting notifications on my versa & telling me to move ... steps & heart rate showing on the app just not my versa!!! Frustrating!! Can you please help me?

Sent from my iPad

Moderator edit: merged reply

[SunsetRunner]

This might be a strange question for you: What clock face are you using? This might cause these problems.

[Dozier]

GP Today... clock face

[SunsetRunner · Accepted solution]

Hi, thanks. Try another one, like f.i. "Classic" Clock Face.You can find it in all clocks section, type Classic in the search bar and it will show up on top of the list on the left. It's a very simple clock face, but is highly customizable. By pressing in the middle of the display, you can scroll through your stats, like steps, HR, calories, etc. Another great advantage of this face is that it saves battery usage due it's size of only 35kB. Give it a try and see if this face solves your problems. Good luck and keep me posted. 

[Dozier]

It worked... I just like being able to look & all things are there that’s why I chose The one I had.... will this be only one I can use or just go thru & play until I find one that will work? 

[SunsetRunner]

Of course you can use this clock as long as you want, cause it's free. Glad that I found the solution for your problem. I would advice you to keep this clock for a while and play with it. Good luck.

[Dozier]

Thanks for your help! 

[SunsetRunner]

You're very welcome!! See my signature.

[JuanJoFitbit]

@Dozier Welcome to our Fitbit Community! I'm so glad to hear that you found @SunsetRunner tips helpful in order to have your data shown on your Versa's display. Thank you for posting the updates here.

I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[SunsetRunner]

Hi JuanJoFitbit,

thanks very much for marking this post "accepted as a solution", much obliged!!

[JuanJoFitbit]

@SunsetRunner You are very welcome my friend! See you around!