Versa not tracking steps or active minutes

[Ajlamm]

I've had my versa for a couple of years.  These past couple weeks it's started acting up on me.  I just went on a 70 minute walk and it says I've gone 1200 steps and only burned 88 calories as well as no active minutes showing up.  I've been a loyal fitbit user for many years but this crap has to get fixed or I'm switching to something else.

[SunsetRunner]

Hi, two things:

1. Are you using a Third Party Clock Face? If yes, change it for a Face developed by Fitbit itself and restart your Versa. If no:

2. Restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. Good luck!!  

[Ajlamm]

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@SunsetRunner wrote:

Hi, two things:

1. Are you using a Third Party Clock Face? If yes, change it for a Face developed by Fitbit itself and restart your Versa. If no:

2. Restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. Good luck!!  

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Number one is not an issue as I have kept the same clock face and I've restarted 8 times and still getting the same problems.