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Versa not tracking steps or heart rate

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‎08-17-2019 18:18

‎08-17-2019 18:18

My Versa has stopped tracking my steps and heat rate. I've rebooted several times an done a factory restore but it is still not working. Please help!!!

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‎08-17-2019 19:46

‎08-17-2019 19:46

Hi @LdySusieQ I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-18-2019 09:12 - last edited on ‎01-29-2025 07:48 by Fitbit Moderator

In response to NellyG

‎08-18-2019 09:12 - last edited on ‎01-29-2025 07:48 by Fitbit Moderator

@LdySusieQ, it's great to see that you've visited the Fitbit Community!

Let me help you with your Versa not tracking steps nor heart rate and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

@NellyG thank you for your help here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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