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Versa not tracking steps or heart rate

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‎04-27-2020 13:26

‎04-27-2020 13:26

My versa basically tracks steps when it wants too! And it does not check heart rate anymore, the light is not on on the back. I have tried turning on and off, factory reset, re installing app, even changing the face. Nothing works!! I tried to contact support but it sent me to twitter and no one has responded....any suggestions? This versa was purchased at Christmas, so it’s not old. Thank you!!

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‎07-08-2020 07:29 - last edited on ‎08-26-2024 03:35 by Fitbit Moderator

‎07-08-2020 07:29 - last edited on ‎08-26-2024 03:35 by Fitbit Moderator

Hi @KellyHolmes, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa stopped tracking your steps and heart rate. By the way, thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat and email. Please don't hesitate to get back if you need further assistance.

I'll also be around if any question arises.

JuanJo | Community Moderator

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