help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not tracking steps per hour or burned calories

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-19-2019 01:51

‎02-19-2019 01:51

Hi there

 

My Versa is tracking total steps just fine, but there are gaps of several hours and it's not recording calories burned. 

 

Any ideas?

Best Answer
0 Votes
1 REPLY 1

‎02-19-2019 12:26

‎02-19-2019 12:26

@KerryJ2019 Try rebooting your tracker several times by pressing and holding the left and bottom right buttons until Fitbit logo appears.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer
0 Votes