help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not tracking swimming accurately.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-07-2019 13:52 - last edited on ‎01-09-2019 06:13 by Moderator Alum

‎01-07-2019 13:52 - last edited on ‎01-09-2019 06:13 by Moderator Alum

Very annoying... been using my Versa to tack my swimming for about a month. It seems to work most of the time, but today I swam for just under an hour from 1:56pm to 2:48pm, for 53 minutes.  On the main screen under exercise, the display showed 30:02 minutes. When I clicked on the 3 dots to edit the information, the start and stop times are exactly accurate - it displayed 1:56pm to 2:48pm. I actually swam 100 lengths today, but the main swim screen only showed 60 lengths, sand the time there was not accurate either, showing only 30:02. The strange thing is that the time was accurate on the edit exercise details screen, showing 1:56pm to 2:48pm. What's going on?

Also, I thought the last software update provided automatic tracking for swimming, but if I don't  manually start my swim on the watch, it doesn't track it. I forgot to manually start it once recently and noticed it didn't track my swim at all. Btw, so you can try to trouble shoot what's going on, my  normal swim is continuous with little or no breaks, doing a flip turn at both end most of the time. I alternate between, free style, breath stroke and back stroke.  Hopefully you can help me figure out  whats going on?

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
2 REPLIES 2

‎01-09-2019 06:21

‎01-09-2019 06:21

Hello @AGFB, I hope you're doing well, it's nice to see you around the Fitbit Community. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. I would like to thank you for reporting this to us with extreme detail, it will be very helpful for our team to check this further. In the meantime, please restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Then, monitor it and let us know if the situation improves. 

 

Thanks for your patience and understanding, if there's anything else we can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

‎04-14-2019 07:36

In response to MarcoGFitbit

‎04-14-2019 07:36

I have trouble with my Versa tracking my swimming as well.  I turn on the swim function when I get into the pool.  Itkerps track of my lengths as I program it, but then, I cannot turn it off when I am done and it does not report my swimming on my phone app unless I restart  it a few times later.  Then, it records outrageous times, like 258 minutes but no lengths. The instructions on how to set the swimming function do not cover this.  So, my question is this..what should I do to improve my swim function tracking?  

Best Answer