Versa not turning its display on

[Neh1978]

My Versa stopped working. I cant get anything to come on the screen.

Moderator edit: updated subject for clarity

[NellyG]

Hi @Neh1978 Try restarting it several times. If that doesnt get it goingnagain, try a factory reset. Please come back here if that fails as well.

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[JuanJoFitbit]

@Neh1978 Welcome to our Fitbit Community! I'm sorry to hear that your Versa stopped turning on its display.

I would like to follow up and would like to know if the issue persists or if your Versa got back to life after following the great troubleshooting steps that shared my friend @NellyG.

If you found her post helpful, please accept it as a solution.

Looking forward to your response!