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Versa not turning on - Feedback

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‎01-05-2021 13:11 - last edited on ‎01-06-2021 12:23 by Fitbit Moderator

‎01-05-2021 13:11 - last edited on ‎01-06-2021 12:23 by Fitbit Moderator

I have been using this 1st generation fitbit versa since they day they launched it. It's been fine until last night.


By fine I mean everything else worked fine apart from the fact that I was only having a 1.5 day battery life. I did call the customer care to complain about the same and they of course, since it was out of warranty, gave me a 20% discount on a new watch and said there's no way to repair or replace it.

 

This happened just a couple weeks back and now this. It's totally stopped working and there's a bugle on the under side of the versa. My guess is the battery is swollen.. which was already underperforming recently.

 

So a $200 smartwatch is supposed to last only for 2 years? No repairs or battery replacement possible? Most of the tech inside the watch, which are working, just go to a landfill or get recycled then because the battery failed?

 

I've been defending Fitbit watches for years for their battery life on a single charge and affordability. I'm very sad to say this but I guess it's time to switch to a different company.. the problem now is transferring all the data collected over the years to another smartwatch I'd go for.

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‎01-06-2021 12:22

‎01-06-2021 12:22

Hello @Roehit, it's nice to see you again participating here in the Community Forums.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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