09-01-2020
06:12
- last edited on
09-02-2020
21:59
by
RicardoFitbit
09-01-2020
06:12
- last edited on
09-02-2020
21:59
by
RicardoFitbit
I have had two in less than two years, both have suddenly shut off and cannot be revived. Fitbit offered a replacement for the first one, the second one died too. But because the original 12 month warranty had passed, Fitbit only offered me a 35% discount (and a free band) for another device. Why would I pay for a third device when Fitbit doesn't stand behind it's products. I do not believe these devices should last forever, but I do expect them to last more than 12 months. Reading through posts, this is a common problem with Versa and Versa 2. You will pay $150-$250 and be out of luck when they die.
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09-02-2020 21:58
09-02-2020 21:58
Hi @SunsetRunner, welcome to the Community Forums!
Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.
Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here.
Let me know if you have any additional questions, I'll be around.