Versa not turning on - Out of warranty

[PaigeEJP]

I’m feeling at huge loss and I’m hoping someone may have a resolution on how I can fix my Fitbit.

I noticed over a day ago now that when I’d woken up in the morning, my Fitbit battery was dead so I put it on charge but soon realised that it’s not picking up a charge at all! The screen remains black and the device gets extremely hot when attempting to charge it.

I’ve contacted support and all I’ve been offered is a discount on purchasing another device (as I purchased this in April 2018 so it is out of warranty) but to be quite frank, I don’t see a discount a suitable offer considering I paid £200 for this device and I don’t expect to have to replace it this frequently! (Especially considering this is not abiding with the UK Sale of Goods Act 1979, mind you!)

I have tried all means of trouble shooting. Tried another charger. Tried charging from another plug socket in the house. Cleaned the contacts on the Fitbit and on the charger. Left the device on charge for an hour or two. Tried pressing the “back” and bottom” button to turn the device on. Tried pressing all 3 buttons to factory reset the device.

I feel greatly let down by Fitbit as a company as I’ve read on these forums there have been people who have retrieved replacements outside of their warranty. I even asked if I can raise a complaint and I was told there was no process to do this?! I was advised a “supervisor” would email me but I’ve not received any communication at all.

Any help would be greatly appreciated as I’m not prepared to feed more of my money into this company when the life expectancy of the device is only a couple of years.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @PaigeEJP, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.