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Versa not turning on after a factory reset

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‎04-07-2019 01:15 - last edited on ‎04-08-2019 08:09 by Fitbit Moderator

‎04-07-2019 01:15 - last edited on ‎04-08-2019 08:09 by Fitbit Moderator

My Versa was factory reset from the Versa. Now it won’t turn on. How do I get it back on?

 

 

Moderator edit: updated subject for clarity

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‎04-07-2019 01:38

‎04-07-2019 01:38

Hi @speek.

 

Have you tried performing the restart procedure (here) to see if that brings your Versa alive again? 

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Nathan | UK

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‎04-08-2019 08:08

In response to N8teGee

‎04-08-2019 08:08

@speek Welcome to our Fitbit Community! I'll be happy to help you with your Fitbit Versa since it stopped turning on after performing a factory reset.

 

I'd just like to know if the issue persists or if your Versa got back to life after restarting it after trying the restart process that shared my friend @N8teGee.

 

In addition, I'd like you to try the steps that are listed in this help article. It also advises to restart your Versa but you can skip it if you already tried it before.

 

Keep @N8teGee and me posted on the outcome! 😀

JuanJo | Community Moderator

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