Versa not turning on after factory reset

[bethanylips19]

My versa was working perfectly and fully charged when I factory reset it so I could give it to someone else. As soon as I completed the reset, I have not been able to turn it back on at all. I have placed it on the charger, tried the two button and three button restart. I tried deleting the app and removing the versa from my phone, but nothing has worked. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @bethanylips19, welcome to the Community Forums!

Thanks for your post and for trying some steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Looking forward to your reply.

[INOnlyOne]

I’m having the same problem, I went to factory reset after I couldn’t It to sync to my iPhone 

[RicardoFitbit]

Welcome aboard @INOnlyOne.

Thanks for your post and for trying some steps. To move forward with this and get you back on track, can you please let me know if you already tried the troubleshooting steps that were shared on my previous post? If so, please let me know which specific iPhone are you using to further investigate.

Looking forward to your response.

[Koolaid19870]

Yeah I tried. Full battery and factory reset. My phone doesn't even notice it anymore Samsung s20

[INOnlyOne]

Yes I tried all the stages of getting it back to work, chat talked to a
employee of Fitbit. Tried everything again and again, I’m getting another
one , mine still under warranty Thank God.
--
Vivian 

Moderator Edit: Personal info removed