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Versa not turning on after firmware update

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‎06-17-2020 15:06 - last edited on ‎06-20-2020 22:47 by Fitbit Moderator

‎06-17-2020 15:06 - last edited on ‎06-20-2020 22:47 by Fitbit Moderator

Updated my versa on Sunday night and since then my heart rate monitor kept stopping and the screen kept flashing. Earlier today screen went blank and now not going on or syncing with the app. Has anyone else had any issues with the update? Can this be fixed.. tried reseting it but now nothing is happening. Thanks 

 

Moderator Edit: Clarified subject

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‎06-20-2020 22:47

‎06-20-2020 22:47

Hi @Emma30x, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Our Support team informed me that they are providing you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the information that they provided to you. Keep an eye on your email inbox because they'll be in touch with you regarding this situation.

 

I'll be here if you need anything else.

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