Versa not turning on after glitching

[Jessica.Bykari]

My Versa glitched and glitched the whole day. Charged before bed and it died at 2AM and wouldn't turn back on or charge at all!! Complete black screen, no lights...nothing. Looked up everything I could do to try and make it work then resorted to contacting customer support. That ended with me talking with a supervisor because all they want to do is offer you 25% off on your next purchase if you are outside of warranty! Ridiculous. That does not fly with me as this stupid update or whatever I read about from multiple people having the same issue. The watch was totally fine yesterday and all of a sudden its completely dead and not charging. The supervisor only offered more discounts on future purchases. B.S. What is that going to help me with when I want my original, expensive one working. They have an update that completely kills the whole watch? WTF even is that?  Customer support is awful. I don't want discounts to buy something that will have the same issue in the future, I want solutions! They do not stand behind their product and I am not the only one. What are my solutions! I have tried everything. Get it together Fitbit. A product should last longer than two years!!!! An expensive product. 

Moderator Edit: Clarified subject

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[RicardoFitbit]

Hi @Jessica.Bykari, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[Jessica.Bykari]

Same thing happened to me! Just suddenly stopped working on a perfectly fine watch. Called and got told I am out of warranty and they could only offer me 25% discount for future Fitbit purchase. I requested a supervisor and he told me he could get me free shipping on another one and a free band. What a joke...I just want mine to keep working! Sounds like this has happened to multiple people today so something fishy going on....like they are trying to phase out the Versa with the update that just magically makes devices dead with no options. They just want you to spend more money with them. Ridiculous. 

[Jessica.Bykari]

Already have. Customer Support sucks! This is happening to multiple people today and I do not think this is a coincidence. No way am I going to purchase something again after seeing how you back your products and customers. We paid a lot of money for something to last a couple years if that. This should not even be an issue. 

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[Jessica.Bykari]

There’s nothing they will do except offer you discounts for future purchases! I was on the phone with a supervisor for 45 mins saying that was BS. Nothing else offered and they can’t fix. Multiple people having the same exact issue just this week!! Ridiculous. They seem to have had the update kill the devices so they can phase out the Versa and make people spend more money on their products with the discounts. If you have a different experience let me know. 

[Jessica.Bykari]

There is nothing they will do except offer discounts. So disappointed with them. They should back their product. This is happening to soooooo many people within this last week! I think it’s something to do with the update that just seems to have killed all the devices. 

[RicardoFitbit]

Thanks for your replies @Jessica.Bykari.

I appreciate all the details that were shared in your posts, if I was in your position I'll be frustrated too. Please refer to the information that was provided by our Customer Support team and contact them back if you require further assistance with your Fitbit Versa and your eligibility for a replacement device based on our warranty policies.

I'll be around if you need anything else.