Versa not turning on after swim

[Kim_0612]

I have had my Versa for less than a year and took it in the pool, I was in less than a foot of water and it stopped working! 

It was fully charged working like normal and noticed it wouldn't turn on. It flashed the logo once and shut of , wont turn on at all. 

Clearly not meant for water, false advertising??🤷🏻‍:female_sign:

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Kim_0612, welcome to the Community Forums!

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[Kim_0612]

My versa will not turn on at alll, nothing on it works.

[RicardoFitbit]

Your reply is appreciated @Kim_0612.

Since the steps from my previous post didn't work, please try our factory reset procedure following the next steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

[Kim_0612]

Hold all three of the button down for 12 seconds did not work.

Sincerely,
Kim 

Moderator Edit: Personal info removed