Versa not turning on after the update

[Pebblesinmyshoe]

Since completing the most recent update my versa screen is now constantly black. 

I've tried installing a new clock face and even tried a full factory reset but the fitbit logo just doesn't appear.

I hope can someone help? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Pebblesinmyshoe, welcome to the Community Forums. Thanks for the details provided about your Versa's behavior after the update and for letting me know that you've already tried troubleshooting it prior to posting here.

In order for me to better assist you with this, please confirm that you've followed the steps below:

1. Check in the Fitbit app if your Versa is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm if you've restarted your watch by following the steps from this help article: How do I restart my Fitbit device?

If the suggestions above don't work and your watch doesn't vibrate when you connect it to the charger, please try these recommendations: 

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted. 

[Pebblesinmyshoe]

Hi Marrefitbit

I've tried all the steps you suggested. 

My fitbit synced earlier this evening but now after trying a restart it wont sync with my phone. 

All I have on my watch now is the screen below. 

[MarreFitbit]

Hi there @Pebblesinmyshoe, thanks for getting back and for the photo attached. I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know. 😉

[ChakraKhan]

Same here. I just did the recent update and now it won’t change, reset or turn on. I’m sure Fitbit is gonna say, oh well you’re out of warranty, thanks for falling for our update scam, buy a new one- we will give you a discount. Never again!