Versa not turning on after turning it off.

[Domenico2018]

I bought a fitbit versa 9 days ago. Today l wanted to change the clock face but my app refused to get connected to the Internet. So eventually l turned the watch off, hoping a restart will sort the problem. It swiched off and that was the last sifn of life from my 9-day old smart watch. I pressed any imaginable button to resuscitate it but to no avail. Quite frankly, l bitterly disappointed and will return to using my phone as a watch. Is this behaviour normal for a versa? 

Moderator Edit: Clarified Subject.

[NellyG]

No, not normal at all! Try doing a Factory reset using the buttons. If that doesnt bring it back to life then return it to where you bought it or contact Support (link in my signature) Let us know how you go 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Domenico2018]

Thank you, NellyG. I pressed all three buttons but still no reaction. I guess l will take it back to the shop l bought it from...

[mdanielle1215]

My Versa did the same thing today. I am really disappointed. I have only had mine about a month. Can’t figure out what happened

[Domenico2018]

Hi mdanielle1215, maybe it's a virus. It's upsetting since l really liked the versa otherwise. 

[mdanielle1215]

Completely agree. I have contacted customer support since I bought it online from the Fitbit website. Hopefully we can get answers soon. I have tried everything I read throughout the rest of the forums and nothing works. Ugh!!

[Domenico2018]

I stayed up half the night reading comments. I even wear my lifeless watch
now in the hope movement may bring it back to life. Frustrating! How did l
survive before l had the versa? If l don't hear from Fitbit, l'll take it
back to the shop, though l don't expect them to do much either.

[Domenico2018]

My versa resurrected! 😃🎉 It seems fine, thank god no zombie. Thank you everyone for the helpful comments. 

[GreginJaxFL]

You are lucky if you bought locally and can return it instead of waiting on FitBit support

[mdanielle1215]

Did you do anything special to get it to come back to life? Still no luck with mine

[Domenico2018]

Keep it charging. Try different ways of charging i, eg. through the computer rather than a plug. Even it was fully charged, it told me that the battery was 0%.

My versa is alive but doesn't want to connect to the internet. That may well be my connection 😮

[mdanielle1215]

Mine is doing that as well. It won’t connect to WiFi and then starts back at the zero percent charged (even though it is fully charged).

[Domenico2018]

Wow! So it's a fitbit issue

[mdanielle1215]

Definitely seems like it

[Domenico2018]

I still can't connect 

[mdanielle1215]

I just got off the phone with customer support. They said sometimes there is an issue with the fitbit software and they are replacing mine. I would call them if I were you. 1-877-623-4997 

The woman I spoke to was extremely helpful and very quick. I told her I had tried turning off, on, charging, factory reset and everything. She sent me the email for a replacement and I should have it in 5-7 days...

[Domenico2018]

Thank you very much for the info. Are they sending only to the US? I am
saying in Oman at the moment. Wonder whether their service includes this
part of the world. I'll call them. Thank you again

[MarcoGFitbit]

Hello everyone, I hope you're doing well. It's great to see you too @NellyG, thanks for all your help. 

@Domenico2018, I appreciate your participation in the Forums and for sharing your experience with us. At this moment I wanted to reach out and check on your situation. Are you still experiencing issues with your Versa? If so, please reply to me with more details. Were you able to take it to the retailer where you bought it from or did you contact our Support Team? This information will be very helpful for me to check this further and determine what we should do next. 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

[Domenico2018]

Dear Marco,
Thank you for asking. The retailer took the versa back after ascertaining
that it had a problem, even though there's no fitbit in Oman and he had to
send it to Dubai. He gave me a new versa which works just fine.

Thank you.

[AlvaroFitbit]

@Domenico2018 thank you for sharing what you did to fix the issue (in this case a replacement from the retailer). This does help as other members may try the suggestions listed in this thread but can also seek assistance from the retailer or Fitbit to replace a device.

I'll be around!