07-21-2020 10:31
07-21-2020 10:31
Versa is double counting and now I cant get it to turn on. I have turned it off and back on and fully charged. Double counting still going on
07-27-2020 07:20
07-27-2020 07:20
Hi @beckeir, it's great to see you in our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it double counts heart rate and the screen won't turn on. By the way, thank you for trying to get this issue resolved before contacting our forums.
Please restart your Versa as described in this help article. After this, check out this help page, under the subject "How do I improve the accuracy of my heart-rate reading?". Finally, monitor your watch and see if the screen turns on and tracks your heart rate properly.
Keep me posted on the outcome.