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Versa not turning on or charging

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‎10-20-2019 07:51

‎10-20-2019 07:51

Hey - I put my versa on charge two days ago and when I went to put it back on it hadn't charged it's still not charging or turning in I have tried in different plugs in house and nothing - can anyone help with this? Thanks 

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‎10-20-2019 15:49 - edited ‎10-20-2019 15:49

‎10-20-2019 15:49 - edited ‎10-20-2019 15:49

Hi @LaurenDon , try restarting your Versa several times and see if that solves the problem. When not, do a Factory Reset. Probably after two days of charging, your battery is overloaded and heated, in the last case call Customer Support. Regards kuzibri 

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‎10-21-2019 09:25

In response to SunsetRunner

‎10-21-2019 09:25

@LaurenDon welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on nor take a charge, even though you have tried different plugs.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch again for 2-3 hours and see if it comes back to life.

 

Thank you for your help @SunsetRunner.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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