Versa not turning on or charging

[Alana2000]

I’ve tried every reboot option there is that I’ve seen (pressing all three buttons for 3-5 minutes). Just keeps flashing the 0% battery every time I try. I’ve tried replacing my charger, different outlets, and cleaning the back of my versa. Nothing. I really don’t want to have to buy another one as it’s out of warranty. It was working fine until about a week and a half ago. Got a notification saying the battery was low, placed it on the charger all night, and it died and now won’t turn on at all. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Alana2000. 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with charging your Fitbit Versa. Thank you for your efforts to resolve this. I understand your concern and recommend confirming our complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging?

Keep me posted on the outcome. 

[Niclev]

Same problem here... plus a faulty strap to go with it... have had no luck with customer service so I’m hoping for a resolution on this...

[Alana2000]

I’ve tried all of those troubleshooting tips multiple times. I’m really not sure what to do from here. 

[Alana2000]

@LiliyaFitbit None of the troubleshooting tips are working

[LiliyaFitbit]

Hi @Alana2000, thank you for your reply. It's nice to see you around, @Niclev. I am sorry for the delayed response.  

@Alana2000 I am sorry to hear the issue persists, thank you for your time and efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@Niclev thank you for joining the thread and sharing the issues you're having with your watch and your experience with our Support team. I am sure they're trying to help in the best possible manner. I recommend to keep communication open with our team, since they have already all the details of the case and special tools to continue assisting you. 

Let me know if you have any questions.

[Cherylg1966]

My Versa died as well. I replaced the charger, held the 3 buttons, cleaned it. I’ve had it for 9 months. What can I do?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Cherylg1966.

Thank you for joining the thread and sharing the steps you tried in order to resolve the issue with your Versa. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

I'll be around if you need further assistance. 

[Cherylg1966]

Thank you very much.

Sent from my iPhone

[LiliyaFitbit]

Hi @Cherylg1966, thank you for your reply. 

I appreciate your time and feedback. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums. Happy stepping!